Return & Refund Policy

Return and Refund Policy

At {}, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.

• Items must be unused, in original condition, and in the original packaging.

• Proof of purchase (order number or receipt) is required.

2. Return Process

To initiate a return:

• Contact our customer service team at info@braigainbeacon.com with your order details.

• We’ll provide return instructions and the return shipping address.

3. Refund Process

• Once your return is received and inspected, you’ll be notified about the status.

• Approved refunds will be processed to your original method of payment within 7–14 business days.

4. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers)

• Personalized or custom-made products

• Gift cards and downloadable software

• Health and personal care items (if opened)

5. Shipping Fees

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

• Original shipping fees are non-refundable.

6. Exchanges

• We only replace items if they are defective or damaged.

• To request an exchange, please email us at info@braigainbeacon.com with your order number and a photo of the issue.